The Reason This Exists
Not because the evening failed. Because nothing was read beforehand, and nothing was orchestrated after. Every restaurant has data it has never read. Reservation history, spending trajectories, wine preferences, the cadence of each regular's visits, the silence before a churn. It has always been there. No one was trained to see it.
SilkCat House is not a new feature on top of an old system. It is the layer no platform has ever built, one that reads what your restaurant has already been saying to itself.
The Foundation Partnership
A small number of fine-dining restaurants are being invited as beta Foundation partners. During the beta period, the work is our investment, not yours.
The Foundation Setup
Twelve months of historical reservation data unified across every booking channel. One guest. One identity. Not a fragment at Resy and another at OpenTable.
Cross-referenced reservation and point-of-sale data, calibrated to reveal spending trajectories, cadence rhythms and early churn signals, visible from the first visit.
Your cellar mapped to each guest's taste profile, so the pairing the sommelier arrives with is one the house can actually pour that evening.
Your team's morning dossier, delivered in your voice every morning before service. Who is coming tonight, what they carry in with them, what to know.
Every briefing SilkCat writes for your house is trained on your restaurant's written register. Your team reads intelligence in your own voice. The work sounds like you.
A review-intent protocol timed to your service cadence, so a struggling evening is heard privately, before it becomes a public one.
The Intelligence No Platform Provides
These are patterns we read inside your own data. Every one of them invisible to the reservation platforms you already use.
A guest moving two hundred to three hundred to four hundred fifty dollars across three visits is a different economic relationship than a flat regular, and deserves a different play. Platforms log last night's cover. We read the curve.
Every regular has a rhythm. When the interval between visits extends past one-and-a-half times its norm, the regular is silently churning. We surface the absence in week seven, not month seven.
First-time guests who do not return within forty-two days drop below fifteen percent return probability. The retention window is narrower than most houses realise. We act inside it.
A couple who book every March seventeenth across three years are observing an anniversary, whether or not they declared it. We surface the occasion to your team before visit four.
Guests form review intent within three hours of leaving. Most platforms ask at twenty-four. The emotion has already cooled. We time the private ask to the window that actually matters.
The same guest books Resy at one restaurant, OpenTable at another, direct at a third. Platforms see fragments. We assemble one person.
For Luxury Hotel Properties
No setup fee. No monthly fee.
The hotel grants SilkCat guest access to orchestrate the stay. SilkCat remains hidden, working behind the scenes in service of the house.
Request a Hotel Partnership ConversationThe Signature Partnership
Signature partnerships are offered to the Michelin-starred room, the celebrity chef-led house, and the five-star hotel property. The first four beta Signature partners are seated by invitation, and their setup is waived: an $85,000 commitment absorbed by SilkCat, in recognition of the houses we are choosing to build the tier around. Monthly engagement begins on the day of partnership. The core intelligence is identical to Foundation. What Signature adds is the expanded service a busier, more exposed, more demanding house requires.
The Signature Setup
One guest, one file, across every channel and every property. Your Resy, OpenTable, SevenRooms and direct bookings resolved into a single identity by name variant, email, phone, card hash, party composition and booking pattern. Then cross-referenced against the guest's public footprint at other houses. Platforms see fragments. The graph assembles the person.
A configured registry of named food critics, senior food writers, and influential review voices, continuously cross-referenced against your incoming reservation book. Alongside it, behaviour-pattern detection for booking signatures consistent with anonymous inspector visits. Matches surface twenty-four to seventy-two hours before service with prior coverage, stated preferences, and aliases attached.
A statistical model across the two hundred guests whose continued patronage represents the forward half of your economics. When a weekly regular drifts to every ten days, when a monthly becomes every six weeks, the drift surfaces in week seven, not month seven. Institutional memory that does not live in one person's head and does not leave when they do.
Every reservation cross-indexed against your current cellar and each guest's demonstrated palate, drawn from your own service history and their public footprint. The sommelier arrives at the table with a pairing the guest is likely to say yes to, and one that moves the inventory the house needs to move. Revenue and inventory, in one model.
Automated detection of guests inside the ninety-minute post-service cooling window whose signals indicate misalignment: dropped courses, low linger, early-leaving parties, service-note flags. A private outreach is drafted in your house's voice for the GM's approval, before the twenty-four-hour platform ask ever fires. The walkaway is intercepted before the review is written.
Three briefs per service day, generated from your live reservation book, POS feed, and identity graph. The 9am brief opens the day. A pre-service update at T-2 hours carries every late booking, VIP confirmation, and intelligence shift since morning. A post-service capture writes what happened on the floor back into the record. Every brief is delivered to your staff in your house's written voice, trained once and spoken in it every day thereafter.
Common Questions
The core intelligence is identical across both tiers. The distinction is who the arrangement is built for, what commercial terms apply, and what the house receives on top of the core.
Foundation is extended to fewer than four houses per city, with setup waived for beta partners and the first thirty days at our expense, because SilkCat is investing in the restaurants we are choosing to build with.
Signature is offered to the Michelin-starred rooms, celebrity chef-led houses, and the five-star hotel restaurants where the standard is already the standard of the city. Terms: $85,000 setup, waived for the four beta Signature partners, and $5,500 monthly engagement.
Signature adds on top of the core:
A critic and inspector watchlist running continuously against the reservation book.
Three briefs per service day (morning, pre-service, post-service), generated from the live book and POS feed.
A written annual strategic review.
Six bespoke pattern commissions per year.
Priority founder response during Friday and Saturday service.
A busier and more exposed house requires more, and Signature provides it through instruments, not through headcount.
Both tiers conclude with thirty days notice, and every intelligence file is returned to the house in full.
Yes. So do we. They are not competitors. They are how your guests book. Our intelligence system is how your house knows them. Different instrument, different position, different category. Here is where the line sits.
1. Serving direction. The platform serves the house by showing what is on the book tonight. SilkCat serves the guest first and reports back on who the guest actually is.
2. Posture. Platforms were built as booking schemas in the late nineties and early two-thousands and had AI grafted onto the search box. SilkCat is AI-first by architecture: identity graphs, embeddings, cadence modelling, voice-calibrated briefing.
3. Scope. A platform sees only its own bookings. Resy does not see OpenTable. OpenTable does not see the walk-in. SilkCat assembles one identity across every channel, every point-of-sale record, and the guest's public footprint.
4. Form factor. A platform hands you a dashboard to open and filter. SilkCat delivers a written brief at nine each morning, in your house's voice, naming tonight's guests and what to do with them.
5. Incentive alignment. A platform's product is lock-in and it has no commercial reason to hand you full guest intelligence. SilkCat's only business is guest understanding, and every file returns to your house in full the day a partnership ends.
6. And most simply: a smart filing cabinet is not a concierge.
A house at the Foundation or Signature tier does not cost-compare the two. They sit in different categories.
Partnerships are closing in each of Las Vegas, New York, Los Angeles and Miami.
Request a Private Introduction