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Your guests arrive having already decided how the evening will feel.

We ensure that feeling begins with you.

The Partnership

The technology behind the staff you already have.

Your sommelier, your host, your General Manager. We do not replace them. We remember every guest they have ever served, so they can serve them better tomorrow than they did last night.

AI Concierge
Intelligent outreach begins the moment reservations confirm. Orchestrated conversations in your voice gather preferences, occasions, and expectations. Your team enters service equipped with complete guest intelligence rather than discovering needs at the table.
Wine Intelligence
Every bottle becomes a strategic recommendation. Guest preferences analyzed against your complete inventory before service begins. Your sommelier approaches with certainty, not guesswork. Pairing suggestions that drive both satisfaction and revenue per cover.
Guest Relationship Mastery
The complete guest record, from the first booking to the return visit. We read spending curves, cadence patterns, and silence signals that predict loyalty or churn — and surface them in your staff's daily brief, so the floor knows which relationships are warming and which are cooling. The intelligence belongs to your house, not to your booking platform.
THE INTELLIGENCE BRIEF

Your team knows every guest before they arrive.

Every morning at 9am SilkCat House delivers a complete intelligence brief on tonight's reservations. Not a guest list. A briefing.

intelligence@silkcathouse.com  →  gm@therestaurant.com
SilkCat House: Tonight's Intelligence Brief
09:00
Good morning. Saturday 12 April 2026.
Sarah & James Whitmore
Table 7  ·  8:00pm  ·  Party of 2  ·  Anniversary Dinner
Who Is Coming & Why
Their seventh anniversary. James booked three weeks ago, per Resy. Sarah noted in her intake that she values atmosphere over theatrics.
What the Server Should Know
Last visit — 3 February 2026 — 3 hours from seating to departure, per POS. Per intake: Sarah has a mild shellfish intolerance. Nothing on tonight's tasting menu is affected; confirm quietly before the amuse-bouche.
Sommelier Intelligence
Per intake: James prefers old world, structured, not too fruit-forward. Per POS: Barolo by the glass, twice, on his last visit. Have the 2018 Giacomo Conterno Cascina Francia ready as a recommendation. If they move to dessert, the Sauternes from bin 47 will close the evening.
What to Avoid
Seat them away from the service station and Table 12's large party tonight — consistent with Sarah's atmosphere preference per intake.
The Unrequested Gesture
Per Sarah's intake: a memorable first-date meal featured a burnt honey ice cream. Chef might consider a small quenelle of smoked honey gelato between courses — no explanation, no theatre.
THE ANTICIPATION

Turn every reservation into an emotional commitment.

The anticipation programme reduces no-shows by up to 80%. A guest who is expected — by name, by preference, by occasion — does not walk away from the booking.

25→5%
No-show rate drops from industry average to under 5% with the anticipation programme active
On Booking
"Your table at Ember is confirmed for Saturday. We've noted your anniversary, and the evening is already taking shape. We look forward to welcoming you."
SMS · 142 characters
72 Hours Before
"Saturday is almost here. Your anniversary table is set. One small question: any ingredients we should know about? We want everything to be right for you."
SMS · 158 characters
24 Hours Before
"Tomorrow evening. Table 7. 8pm. We're ready for you. Confirm with one tap, or let us know if anything has changed. Either way, we're here."
SMS · 139 characters · Confirm / Reschedule
4 Hours Before
"Tonight is yours. Valet is available on Kensington Lane. Ask for Marcus at the door, he's expecting you. Seven years deserves an evening like this."
SMS · 152 characters

Messages shown are illustrative examples. Every sequence is written for your restaurant specifically before the first service begins.

Your reputation, always protected.

Research shows that only 20% of negative reviews are written out of vengeance. The other 80% simply wanted to be heard. EHL Lausanne found that 83% of guests feel more loyal to a restaurant after a complaint is resolved than before it happened. A guest who feels heard privately rarely needs to post publicly.

Before they post.
Every guest is contacted within two hours of their visit. That is the window. Research shows the emotional memory of an experience is sharpest within two to four hours. After that, daily life takes over, and so does Google. We provide the window to make it right.
When they do post.
Our AI monitors your reviews and drafts a personal response the moment one appears. Written in your voice. Specific to their experience. It goes out. They feel heard. You never had to think about it.
See It in Action

When you work with us, your personal AI concierge handles this live. This is a demonstration.

How It Works

01
We study your restaurant before we write a single word. Every briefing we deliver to your house is built around your specific guests, your voice, and what makes your house yours.
02
The existing systems stay exactly as they are. SilkCat House works alongside them. Nothing changes in how the restaurant operates. Everything changes in how the guest feels.
03
Every guest who walks through the door tonight is already known. What they love. What they are celebrating. What will bring them back. The guest always knew the restaurant they loved. Now the restaurant finally knows them.

On the question we hear most often

"We already use SevenRooms, Resy, OpenTable. They have AI now."

Yes. So do we. They are not competitors. They are how your guests book. Our intelligence system is how your house knows them. Different instrument, different position, different category. Here is where the line sits.

01

Who the intelligence serves

Your reservation platform serves the house. It shows you who is on the book tonight. Our intelligence system serves the guest first, then reports back to the house. The platform tells you a booking exists. The intelligence tells you who that person is, what they drink, where they were last Thursday, and what will bring them back.

02

Built with AI, not bolted onto it

Reservation platforms were built as booking schemas in the mid-nineties and early-two-thousands, then had AI grafted onto the search box. SilkCat was built AI-first. Identity graphs, embeddings, cadence modelling, voice-calibrated outreach. These are not features a reservation platform adds in the next release. They are architecture.

03

One guest, every channel

Your reservation platform sees its own bookings. It does not see Resy. Resy does not see OpenTable. OpenTable does not see the walk-in. SilkCat assembles one identity across every channel, every point-of-sale record, and the guest's public footprint. A platform sees fragments. SilkCat sees the person.

04

A brief, not a dashboard

Your reservation platform gives you a dashboard. You have to open it, filter it, and find the insight yourself. SilkCat delivers a written brief at nine each morning, in your house's voice, naming tonight's guests and what to do with them. The dashboard waits for you. The brief comes to you.

05

Incentives facing the same direction

Reservation platforms have no interest in handing you full guest intelligence. The lock-in is the product. Their incentive is to keep you inside their garden. SilkCat's only business is guest understanding, and every file is returned to your house in full the day a partnership ends. The more we know your guests, the more valuable we are to you.

06

A filing cabinet is not a concierge

What your reservation platform calls AI is, in honest terms, a smart filing cabinet. It searches. It tags. It reminds. A concierge knows the guest before they walk in, anticipates what will move the evening, and remembers what was said last time without being asked. That is a different object. Not a better search box.

Keep your reservation platform. You need it. Our system sits on top of it, and on top of everything else your house already generates, and turns the whole thing into one intelligence your team can actually use on the floor.

We work with the systems already in your restaurant.

Your Reservation Platform
SevenRooms, Resy, or OpenTable, whichever you use. Guest profiles, booking notes, visit history, spend patterns. This is the intelligence layer that makes the nightly briefing possible. If you use a different platform, we establish that in discovery.
Your Point of Sale
Not every restaurant runs a reservation system. If yours doesn't, your POS is where the numbers live. Covers, average spend, table revenue. Every Monday report requires a data source. A company that cannot show you the numbers is a company that has no numbers to show.
Your Google Business Profile
Every review monitored the moment it appears. A personalised GM response drafted and ready for your approval. One click to post. Nothing goes live without you.
Your Instagram
Every dish you post becomes part of your guest experience automatically. New chef special posted at noon. On your cinematic menu and in your guest quiz by afternoon. You post. We do the rest.

Every arrangement is built personally for your restaurant before the first service begins.

View Pricing

Your guests remember everything.
Your team should too.

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